Terms and conditions

Corona Virus update

We regret to inform you that due to Federal and State restrictions we have no option but to suspend our charters until further notice. A credit will be issued in the form of a gift certificate, valid for 3 years. Your bookings will be transferred to another date of your choosing as soon as we are permitted to operate again. Commencement of operation will be announced on our Web sites.
This is a particularly difficult time for all small businesses especially service providers and those of us that rely on tourism have been hit hard early. We therefore appreciate your understanding at this time and hope to see you fishing again in the future.
True Blue Fishing Charters

 

Terms and Conditions

Booking and Refund Policy
• A deposit is required to secure a booking and no tentative bookings will be accepted
• Full payment is required prior to departure for all booked seats. Any outstanding balances are due for payment before the charter leaves. Payment can be either by cash or card
Customer cancellations or “no shows” are not refundable.  Any outstanding monies will be charged in full. Gift Vouchers will also be cancelled.
• Bookings can be rescheduled provided the request is made one week prior to the booking.
• Gift Voucher numbers must be given at the time of booking otherwise they will not be accepted.
• Gift Vouchers expire twelve months from date of issue and cannot be extended
• Gift Vouchers are not redeemable for cash or refundable under any circumstances. If your charter is cancelled due to weather you can reschedule to another date.
• Refunds can only be obtained from an Agent when aspects of the Safety and Weather policy apply and only after they have sought confirmation and authorisation from True Blue Fishing Charters.
• All charters are subject to minimum and maximum numbers of passengers
• Any fishing rods, reels or equipment that are lost overboard or damaged in any way due to customer negligence must be paid for by the customer before leaving the boat
• These terms and conditions apply to all bookings either directly with us or booked through an Agent

Safety and Weather Policy

• Charters are not affected by rain but strong winds and big swells may result in cancellation of a charter
• Marine weather forecasts can change during the day and overnight. We will endeavour to inform you via text or phone and email if any decision to cancel a charter is made. Please ensure your phone is switched on.
• Children under the age of 12 must be accompanied by an adult and become their responsibility whilst on board the boat.
• Only wine and beer (in cans) are permitted to be taken and consumed on the boat in MODERATION. The skipper has the authority to ban drinking alcohol at any time to enable a safe boating situation to be maintained for all on board. If you breach this policy and an early return to shore results from unruly behaviour you will be liable for compensation to the other passengers on the boat. Private charters will not be entitled to any refund. Anyone who turns up to attend a charter inebriated or under the influence of drugs will not be allowed to board.